Return & Refund Policy

Return & Refund Policy – HEVEX

Customer satisfaction is important to us. If you are not completely satisfied with your purchase, please review our return policy below.

Return Eligibility

Products may be returned if:

• The product is damaged during delivery.
• The wrong product was delivered.
• The product remains unused and in its original packaging.

Return Period

Returns must be requested within 7 days of receiving the order.

Non-Returnable Items

The following items cannot be returned:

• Opened or used products
• Custom-made products
• Clearance or promotional items

Refund Process

Once the returned product is inspected and approved:

• Refunds will be processed within 7–14 business days.
• Refunds will be issued through the original payment method whenever possible.

Shipping Costs

Return shipping costs are the responsibility of the customer unless the return is due to our error or a damaged product.

Damaged Products

If your order arrives damaged, please contact us immediately with photos of the product and packaging.